How to cancel an Avianca flight

Avianca, acronym for Aerovías del Continente Americano, is the airline with the Colombian flag. Moreover, it was the first founded in America and the second in the world, after KLM. Of course, as the latter ceased operations during World War II, Avianca is considered the longest operating airline in the world.

If you have bought a ticket to fly with the South American company and, for any reason, you cannot travel, you should know that the refund will depend on the fare you have chosen. Of course, it is important that you keep in mind that most rates with restrictions do not allow refunds, returns or exchanges. And in the cases that are allowed, they usually have a penalty associated with them. We tell you more about how to cancel an Avianca flight below.

From and to the United States

If you want to cancel a ticket to or from the United States and receive a full refund of the amount paid, you must meet the following conditions : request cancellation within 24 hours of purchase, and have made the reservation 7 days before (or more ) on the flight departure date.


From Colombia

If you have bought an airplane ticket in any Avianca sales channel (sales office, call center or and / or your Transport Contract originates in Colombia, you can cancel the flight up to 24 hours before the start of the flight. In this case, the airline may retain up to 10% of the value of the fare. However, if it is a promotional rate, you will not be able to enjoy this benefit. If they have to return the money, they must do so within a maximum period of 30 days from the communication of the withdrawal.


On the other hand, you should know that when buying a ticket through the call center in Colombia or at, you will be able to retract within 48 hours of the purchase. Of course, between the time of the request and the initial date of the trip, there must be a period of 8 days on domestic flights and 15 days on international flights.

Is the ticket refundable?

As explained by the Colombian airline, to know if an airline ticket from your company is refundable, the first thing you should do is check the type of Fare Option purchased in the confirmation of the purchase. The normal thing is that an additional charge is generated for the procedure, which is deducted from the amount to be reimbursed. On the other hand, it is important that you bear in mind that some taxes, fees and contributions that by regulation are not refundable can not be refunded.


Non-refundable tickets

On the other hand, you should know that if you have a non-refundable ticket and you cannot make your trip, you can also request a refund of the taxes corresponding to the routes not used in the ticket. And if it allows a change of date, you can reschedule the trip without losing the total value, although charges will be made for applicable change fees.

To process your refund, you can visit any of the Avianca sales offices or fill out the application form.

Types of restrictions

It is important that you bear in mind that Avianca’s reimbursement process adjusts to the regulations of each country and is carried out in accordance with the General Privacy Policy. In addition, you should know that for each Rate Option there are different types of restrictions: rates that allow reimbursement without penalty, rates that allow refunds by applying a penalty, rates that allow changes and cancellations without penalties, rates that allow changes and cancellations applying a penalty and rates that do not allow reimbursement.